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Post Closing Quality Control and Compliance Plan

Origination Quality Control

Processing Quality Control

Underwriting Quality Control

Closing Quality Control

Wholesale Quality Control

Writing a quality control plan, business management system, a policies and procedures manual, or training program from scratch can be a painfully time-consuming process.  We provide generic industry standard programs electronically in Microsoft Officer format for you to customize to suit your company's business model, policies and procedures.  Our templates reflect current industry standard, guidelines, regulations and policies and procedures. 

The complete product manages the mortgage business and provides a mortgage quality control and best practices for all stages of the process from origination through closing and delivery.  

Mortgage Quality Control Plan for FHA/FNMA/FHLMC/VA/USDA or Investor.  Quality Control Audit plus Fraud Detection and Prevention and Regulatory Compliance Module - Recommended for Broker, Banker and Wholesale Business Model

Fully compliant FHA Quality control plan for Correspondents, Lenders or wholesalers.  This product is superior to all other products available - it is ACTIONABLE - meaning FHA can see that the function can be easily executed.  In addition to quality control process, includes process for complying with State Regulator examinations, Federal Law

Includes customizable forms, letters and reports.

Origination/Loan Officer Mortgage Quality Control Plan, Policies, Procedures and Training Module  Recommended for Mortgage Broker and Banker Business Model

This module allows the company to define the way that loan officers are to conduct their daily business.  Position description defines the loan officers duties.  The step-by-step process for lock-in, loan registration, pre-qualification, pre-approval, loan application, loan file set up process, pipeline management and closing preparation process are outlined.  

Loan Origination forms, documents and other tools are customizable and are available on disk. 

Processing/Processing Mortgage Quality Control Plan, Procedures and Processor Training Module - Recommended for Broker, Banker and Wholesale Business Model

This product is an internal training module for the loan processing/loan administrator/coordinator function.  In addition to a Position Description of basic duties, information is presented as to general guidelines.  Specific step-by-step instructions for new loan setup, customer contact, pipeline management and loan status process, determining file readiness, satisfying underwriting conditions/stipulations and closing preparation.

Includes forms, checklists, reports and other tools to assist in executing the function. 

Closing/Funding/Document Preparation Mortgage Quality Control Plan, Procedure, Module - Recommended for Banker and Wholesale Business Model

The Closing module is designed to inform personnel about Documentation Requirements and the closing/funding/document preparation function.  It establishes procedures for closing Schedule Management, Closing Crisis Management, Pre and Post Closing Audit, Post Closing documentation follow up, Servicing Set Up, Warehousing, and Loan Delivery Functions

In addition, customizable supporting documentation, including checklists, funding worksheets, sample Closing Instructions, Approved Attorney procedures and many other tools.

Underwriting Mortgage Quality Control Plan, Process Module - Recommended for Banker and Wholesale Business Model

This module is designed to help companies manage a company's underwriting flow, identify standardized procedures for decisions and reporting results and for compliance monitoring.  

Included are Position Descriptions, Underwriting Guide, Forms, Analysis and Disposition

Operations, Administration and Human Resources Mortgage Quality Control Plan Module - Recommended for Broker and Banker Business Models  

The Administration Module is designed to allow company owners establish procedures for Office Setup, Forms Administration, Vendor Management, Position Descriptions, Employee Handbook - includes process and policies such as hiring, business conduct, and sexual harassment.  Also includes Personnel Reviews and New Employee Kit.

Critical for ensuring employees are given all appropriate notices and for assuring all offices follow standard policies

Includes forms such as rate distribution templates, broker approval forms, fee sheets, registration forms.

Why does your company need a Mortgage Quality Control Plan, Systen, Procedures or Operations Manuals?   

Investor, Agency or Warehouse Lending Documentation

When a company applies to the agencies, a warehouse bank or a correspondent investor, the applicant normally must provide proof of how it runs its operations.  Without a written policy, the application process stops until a procedure can be written.  With our templates, you can have a customized manual documenting all procedures in days not months.

Internal Training Program

Because the custom manual templates are position specific, each one can be used as an in-house training program for new employees or to standardize procedures across the platform.  Developing a training program is time consuming, and without consistent documentation, explaining "how to" do something as simple as determine which credit bureau or appraiser to use can become complex.  Our procedures are written in "play script format" in detail so that the simplest function can be documented completely.  

Liability

If you do not have written policies and procedures you have no recourse against your employees in the event of any violations or against your insurer if you have to file an errors and omissions claim.  This is critical if the company is called upon to discipline an employee or defend itself in a Legal Action.